Privacy & Cookie Policy
Born to Float Baby Spa Ltd
Unit 2, 33–53 Library Street, Wigan, WN1 1NN
Email: kidzltd33@gmail.com
Website: www.borntofloat.co.uk
Last updated: May 2026
1. Who We Are
Born to Float Baby Spa Ltd ("we", "us", "our") is a baby spa and wellness business based in Wigan, England. We are committed to protecting the privacy of our customers and website visitors. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR.
2. What Data We Collect
- Name and contact details — via our contact form or booking system
- Baby's name and date of birth — to personalise your booking and ensure age-appropriate services
- Email address — for booking confirmations, reminders, and newsletters (if you opt in)
- Phone number — for booking-related communications
- Payment information — processed securely via our third-party booking/payment provider (we do not store card details)
- Website usage data — collected automatically via cookies (see Section 5)
3. How We Use Your Data
- Process and manage your bookings
- Send booking confirmations and appointment reminders
- Respond to enquiries submitted via our contact form
- Send our email newsletter (only if you have opted in)
- Improve our website and services using analytics data
- Comply with legal obligations
4. Legal Basis for Processing
- Contract — to fulfil your booking
- Legitimate interests — to respond to enquiries and improve our services
- Consent — for marketing emails and non-essential cookies (you can withdraw consent at any time)
5. Cookies
Our website uses cookies — small text files stored on your device. We use the following types:
Essential: Keeps the website working (login sessions, security)
Functional: Remembers your preferences
Analytics: Helps us understand how visitors use our site (e.g. Google Analytics)
Marketing: Tracks effectiveness of social media and ad campaigns
When you first visit our site, you will be asked to accept or decline non-essential cookies via our cookie banner. You can change your preferences at any time by clicking the cookie settings link in our website footer.
6. Third Parties We Share Data With
We may share your data with trusted third parties only where necessary:
- Wix.com — our website and booking platform
- Google Analytics — anonymous website usage statistics
- Email marketing platform — to send newsletters (only if opted in)
- Payment processors — to handle secure transactions
We never sell your personal data to third parties.
7. How Long We Keep Your Data
- Booking records: 3 years (for business and legal purposes)
- Contact form enquiries: 12 months
- Marketing email consent: until you unsubscribe
- Cookie consent records: 12 months
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Delete your data ("right to be forgotten")
- Withdraw consent at any time (e.g. unsubscribe from emails)
- Object to how we use your data
- Complain to the ICO at ico.org.uk or call 0303 123 1113
To exercise any of these rights, email us at kidzltd33@gmail.com
9. Data Security
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our website is built on Wix, which uses industry-standard SSL encryption.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.